Last updated: January 1, 2021
What Kind of Information Does Qoo Digital Collect from Me?
We only store our customer’s contact information and order history. We do not store or process our customer’s credit/debit card information on our servers. All data submitted to our website is securely encrypted with Secure Sockets Layer (SSL) technology.
Registration and Ordering: To make a purchase, all customers must fill out an online registration form with personal information, including but not limited to, our customer’s name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for our customer’s country of residence and/or our customer’s organization’s country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with our visitor/customer about our customer’s order.
Email Addresses: Email address is collected to fulfill order and manage order issue(s). Email is mainly used to confirm our customer’s order status and shipment. We may also need to contact our customer by email with questions or information regarding our customer’s order.
Phone Number: Phone number is collected to fulfill order and manage order issue(s).
Browsing Information: We may also collect information related to our visitor/customer’s browsing history, search history and our visitor/customer’s interaction with the website. If our visitor/customer search or purchase products on our website, we may also collect information related to the product categories our visitor/customer are interested in and/or the types of products purchased.
Network Information: We may also log our visitor/customer’s Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of our visitor/customer’s computer on the Internet.)
How Does Qoo Digital Use My Information?
The use of our customer’s information is primarily to enable us to provide efficient and customized shopping experience but we may also use our customer’s personal information in the following ways:
• To process and fulfill our customer’s order, including to send our customer emails to confirm our customer’s order status and shipment;
• For personalization of our visitor/customer’s experiences with us, including to: remember our visitor/customer’s interests and preferences; customize the products and services we share with our visitor/customer; track and categorize our visitor/customer’s activity and interests on our website, including by identifying the different devices our visitor/customer use; and to enrich our customer’s experience on our website;
• For marketing and advertising, such as to: send our visitor/customer marketing and advertising communications; and to customize the marketing and advertising that we show our visitor/customer
• For analytics, such as to: understand how our visitor/customer use our website; understand how our visitor/customer shop with us; and to improve our website;
• To analyze trends and statistics; and/or,
• To contact our visitor/customer about an order if necessary.
• We may use our visitor/customer’s navigational information to analyze trends and traffic to our website.
Does Qoo Digital Share or Disclose My Information?
When our visitor/customer place an order on www.qoodigital.hk, our customer’s credit card information is securely transmitted and stored via Stripe or Paypal, all of which are reputable payment processors. Our customer’s contact information is sent to our warehouse so that they can fulfill our customer’s order. We may also share our customer’s information with other third parties as necessary to provide our products to our visitor/customer and to help us market or advertise to our visitor/customer. These third parties may also use such information to allow us to analyze our customer base in order to improve the quality, variety, and availability of products and services offered and/or to enhance our customer’s experience with us.
Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide our customer’s name, shipping address, email and phone number to partners such as DHL, Fedex, Express Mail Couriers in order to guarantee delivery of our customer’s orders, and we may use relevant customer information in order to monitor the quality of the third party’s service.
We may also disclose our customer’s information to third parties where we sell any or all of our business and/or our assets to a third party, whether through bankruptcy proceedings or other sale or merger, where we are legally required to disclose our customer’s information, including, but not limited to, pursuant to a valid subpoena, order, search warrant or other law enforcement request, or where we are contractually obligated to disclose it.
Where we disclose personal information for a purpose set forth herein, we enter a contract with the third party that describes the purpose and requires the third-party recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We do not sell our customer’s personal information to third parties.
Qoo Digital does not share our customer’s information with any other third party other than those outlined above unless we are required to do so by law.
Qoo Digital and its marketing partners use form elements and/or cookies to collect information and enable certain technology solutions used to operate our online store and to market our products. A cookie is a short line of text that attaches to our visitor’s browser when our visitor/customer visit a website or view a particular advertisement. This cookie can then be identified to determine how often our visitor/customer have visited a website or seen particular advertisement. Cookies are otherwise generic and cannot be used to access any other information on our visitor’s computer.
Qoo Digital uses cookie data we collect to operate, maintain, enhance, and provide the features, information and services outlined at www.qoodigital.hk. Qoo Digital may also use this information to understand and analyze the usage trends and preferences of our users, to improve the way the website and Qoo Digital technology works and looks, and to create new features and functionality. Cookie data may also be used by Qoo Digital marketing partners to enhance our customers’ advertising experience on www.qoodigital.hk or other venues across the internet.
All computers have the ability to decline cookies. This can be done by activating the setting in the browser which enables our visitors/customers to decline the cookies. Please note that should our visitor/customer choose to decline cookies, our visitor/customer’s may be unable to access particular parts of our website.
We do not track our users across time or across websites. We do not use flash cookies on our website. This site’s cookies do not and cannot infiltrate a user’s hard drive to gather any confidential information.
How Do I Access or Change My Information?
Our customer can review and change certain personal information related to their use of www.qoodigital.hk (such as our customer’s name and contact information). To access the personal information, the customer simply Log In to their account using their registered email address and password, he/she will be able to edit their personal information in their dashboard.
How Do I Know My Personal Information is Secure?
We strive to provide our visitors/customers with a safe and convenient shopping experience. We use commercially reasonable physical, electronic and managerial procedures to safeguard and secure information we collect on our website. When our visitor/customer enter our visitor/customer personal information on www.qoodigital.hk, we use Secure Sockets Layer (SSL) technology to protect our visitor/customer information. For credit card information, the data is securely collected on our website and then securely transmitted to Stripe for payment processing.
However, the transmission of information via the internet is not completely secure and therefore, we cannot guarantee the security of information sent to us electronically through our website, and the transmission of our visitor/customer information is therefore entirely at our visitor/customer own risk. Please note that we will never request our customer’s password, username, credit card information or other personal information through email.
What About Links to Other Websites?
Users Only of Legal Age of Majority
Our website is designed and intended for those who have reached the age of majority (18 years of age). By using our website, our visitor/customer affirm that our visitor/customer are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.
No one under age 18 is authorized to submit or post any information, including personal information, on our website. Under no circumstances may anyone under age 18 use our website. Parents or legal guardians of children under 18 cannot agree to these terms on their behalf.
Personal Information Sales Opt-Out and Opt-In Rights
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Our visitor/customer’s continued use of our Website (www.qoodigital.hk) following the posting of changes constitutes our visitor/customer’s acceptance of such changes.